Return & Replacement Policy

Your satisfaction is our priority. Clear, fair terms for B2B partners.

🤝 Our Commitment to You

At DTM Technology R&D, we stand behind the quality of every product we deliver. As a B2B manufacturer specializing in industrial and custom drone solutions, we understand that your projects depend on reliable equipment.

What You Can Expect:

• ✅ 100% Quality Inspection before shipment
• ✅ 48-Hour Response to any quality concerns
• ✅ Full Replacement for defective products
• ✅ Transparent Process with no hidden fees

🎯 Our Promise: If any product fails to meet agreed specifications or arrives damaged, we will replace it at no cost to you — or provide a full refund. No questions asked.

📦 Return Eligibility

✅ Eligible for Return

Standard Products (Unopened) Within 7 days of receipt, original packaging, 15% restocking fee applies Defective Products Full replacement or 100% refund, DTM covers all shipping costs Shipping Damage Full replacement or 100% refund, DTM covers all shipping costs Specification Mismatch We will modify, replace, or refund at our discretion

❌ Non-Returnable Items

• Custom/OEM Products: Manufactured to your unique specifications, cannot be resold
• Used or Modified Products: Items showing signs of operation, modification, or improper handling
• Software/Firmware: Once activated or flashed to hardware
• Consumable Parts: Propellers, batteries (after first charge), adhesives, seals

🔄 How to Request a Return

📧 Step 1: Contact Us

Email sales@dtmrd.co within 7 days of receipt with order number and reason

📸 Step 2: Provide Evidence

For defects/damage, send clear photos or videos showing the issue

✅ Step 3: Get Authorization

We issue Return Authorization (RA) number within 48 hours

📦 Step 4: Ship Back

Send product to our facility with RA number clearly marked on package

⏱️ Timeline & Refund Details

Stage Timeline Responsibility Return Request Within 7 days of receipt Buyer RA Issuance Within 48 hours DTM Return Shipping Within 10 days of RA Buyer (or DTM if defect) Inspection 5-7 business days DTM Refund/Replacement 5 business days after approval DTM

💰 Refund Breakdown

✅ Defective/Damaged 100% product refund + DTM covers all shipping ✅ Standard Return (Unopened) Product price minus 15% restocking fee ❌ Non-Refundable Original shipping, return shipping (standard), custom development fees

Refund Method: Processed via original payment method. Bank transfer refunds take 5-10 business days to appear in your account.

❓ Frequently Asked Questions

🚁 What if I receive a defective drone?

Contact us within 48 hours at sales@dtmrd.co with photos/videos of the defect. We will arrange immediate replacement or full refund at no cost to you. We cover all shipping costs for defective products.

🔧 Can I return a custom drone if it doesn't meet my expectations?

Custom/OEM products are non-returnable as they are manufactured exclusively to your specifications. However, if the product fails to meet agreed-upon specifications, we will repair, modify, replace, or refund at our discretion. We recommend thorough testing during the prototype phase before full production.

📦 Who pays for return shipping costs?

For defective or damaged products: DTM covers all shipping costs. For standard returns (unopened, non-defective): Buyer is responsible for return shipping costs.

🚚 What if my product is damaged during shipping?

Document the damage with photos immediately upon receipt and contact us within 48 hours. We will arrange replacement or full refund. DTM covers all shipping costs for shipping damage claims.

🔄 Can I exchange a product instead of returning?

Yes! Exchanges are available for standard products. Contact our sales team at sales@dtmrd.co to discuss available options for your specific situation.

💳 How long does it take to receive my refund?

Once approved, refunds are processed within 5 business days. Bank transfer refunds may take an additional 5-10 business days to appear in your account depending on your bank's processing time.

💬 Have Questions? We're Here to Help!

Our team responds within 2 hours during business hours. Get answers fast.

🚀 Contact Our Support Team

📞 WhatsApp: +853 6354 3075
✉️ Email: sales@dtmrd.co
📋 Return Requests: Email with subject "Return Request"

💬 Chat on WhatsApp 📩 Contact Form

⏰ Business Hours: Monday - Saturday, 9:00 AM ...(truncated)...