Frequently Asked Questions
Quick answers to common questions about DTM products, services, and policies.
🚁 Products & Specifications
Q: What types of drones do you manufacture?
A: We specialize in industrial and commercial UAV solutions including: FPV drones, agricultural plant protection drones, heavy-lift logistics drones, special service equipment, and custom OEM/ODM platforms. Our product range covers payloads from 2kg to 290kg with flight times up to 12 hours.
Q: Can I customize a drone for my specific application?
A: Yes! Custom R&D is our core specialty. We can modify existing platforms or develop completely new designs based on your requirements. Common customizations include payload integration, extended flight time, specialized sensors, and ruggedized designs for extreme environments.
Q: Do you provide product samples for testing?
A: Yes, we offer sample units for qualified B2B partners. Sample costs vary by product and can be credited toward future bulk orders. Contact our sales team to discuss your testing requirements.
Q: What certifications do your products have?
A: Our products comply with CE, FCC, and RoHS standards. For specific market certifications (FAA, EASA, etc.), please contact us as requirements vary by region and application.
💰 Pricing & Payment
Q: What is your minimum order quantity (MOQ)?
A: MOQ varies by product. For standard models, we can accommodate trial orders as low as 1 unit. For custom/OEM projects, MOQ depends on development costs and is negotiated case-by-case.
Q: Do you offer bulk discounts?
A: Yes, we offer tiered pricing for volume orders. Discount levels depend on order quantity and product type. Contact our sales team for a customized quote based on your requirements.
Q: What payment methods do you accept?
A: We accept bank transfer (T/T) as our primary payment method. Terms are 50% deposit upon order confirmation, 50% balance before shipment. For established partners, negotiable terms may be available.
Q: Can I get credit terms or net-30 payment?
A: Credit terms are available for established partners after 3+ successful transactions. Please contact our finance team to discuss your eligibility and available terms.
📦 Shipping & Delivery
Q: What is your typical lead time?
A: Standard products: 15-30 days from deposit receipt. Custom/OEM products: 30-60 days depending on complexity. Rush orders may be accommodated for an additional fee.
Q: Do you ship internationally?
A: Yes, we ship worldwide via air freight, sea freight, or express courier. We handle all export documentation and can arrange door-to-door delivery. Shipping costs vary by destination and order size.
Q: Who covers shipping costs for returns?
A: For defective or damaged products: DTM covers all shipping costs. For standard returns (unopened, non-defective): Buyer is responsible for return shipping costs.
🔧 Technical Support & After-Sales
Q: What kind of technical support do you provide?
A: We offer comprehensive support including: product setup guidance, configuration assistance, troubleshooting, firmware updates, and integration support. Our team responds within 2 hours during business hours.
Q: Do you provide training for our team?
A: Yes, we offer product training via video call, detailed documentation, and on-site training for large orders (terms negotiable). Training covers operation, maintenance, and basic troubleshooting.
Q: What is your warranty policy?
A: Standard warranty is 12 months from shipment date, covering manufacturing defects and component failures. Warranty does not cover damage from misuse, accidents, or unauthorized modifications. Extended warranty options available.
Q: How do I request a return or replacement?
A: Contact sales@dtmrd.co within 7 days of receipt with order number and issue details. For defects/damage, provide photos/videos. We issue Return Authorization (RA) within 48 hours and process resolution within 5-7 business days of receiving returned item.
🏢 Company & Partnership
Q: Where is DTM Technology R&D located?
A: Our R&D center and headquarters are in Shenzhen, China (the worlds drone capital). We also have a business office in Macau. We welcome facility visits by appointment for qualified partners.
Q: How long have you been in business?
A: DTM Technology R&D was founded in 2010, giving us 16+ years of experience in UAV design, development, and manufacturing.
Q: Do you offer distributor or dealer programs?
A: Yes, we have distributor programs for select markets. Benefits include exclusive territory rights, marketing support, volume pricing, and priority production scheduling. Contact us to discuss partnership opportunities in your region.
Q: Can you help with regulatory compliance in my country?
A: We provide guidance on international export standards and can assist with certification documentation. However, import regulations and operational permits are the buyers responsibility. We recommend consulting local aviation authorities before ordering.
💬 Still Have Questions?
Cant find the answer youre looking for? Our team is here to help.
Contact Us:
WhatsApp: +853 6354 3075
Email: sales@dtmrd.co
Response Time: Within 2 hours during business hours (Mon-Sat, 9AM-6PM GMT+8)
