Payment Policy

Secure and straightforward payment terms for B2B partnerships.

💳 Accepted Payment Method

🏦 Bank Transfer (T/T)

We accept bank transfer as our primary payment method for all B2B transactions.

Payment Terms:

• 50% Deposit: Due upon order confirmation
• 50% Balance: Due before shipment
• Shipment: Released after full payment received

📋 Payment Process

1. Order Confirmation: We send you a Proforma Invoice (PI) with all order details and bank information
2. Deposit Payment: You transfer 50% deposit to our company account
3. Production: We begin production/customization upon deposit receipt
4. Quality Inspection: Photos/videos sent for your approval before shipment
5. Balance Payment: You transfer remaining 50% balance
6. Shipment: Goods released and shipped within 3-5 business days

⏱️ Payment Timeline

Proforma Invoice: Sent within 24 hours of order confirmation

Deposit Due: Within 5 business days of PI issuance

Production Time: 15-30 days (depending on product and quantity)

Balance Due: Before shipment, after quality approval

Shipment: Within 3-5 business days after balance payment

🔒 Payment Security

Verified Business Account

• ✅ All payments to company account only (never personal)
• ✅ Bank details verified and authenticated
• ✅ Proforma invoice with official company stamp
• ✅ Payment receipt issued immediately

Fraud Prevention

• ⚠️ Always verify bank details via official email (sales@dtmrd.co)
• ⚠️ Confirm any changes via phone: +853 6354 3075
• ⚠️ We will never request payment to third-party accounts

💱 Currency & Bank Charges

Currency: US Dollar (USD)

Bank Charges: All bank charges outside China are for buyer's account

Exchange Rate: If paying in other currencies, exchange rate based on bank rate on payment date

❓ Payment FAQs

Q: Can I pay with PayPal or credit card?

A: Currently we only accept bank transfer (T/T) for B2B orders. This ensures the lowest transaction costs and best pricing for our partners.

Q: What if I need credit terms?

A: For established partners with 3+ successful orders, we may offer negotiable terms. Please contact our sales team to discuss your eligibility.

Q: Can I cancel after paying the deposit?

A: For standard products, cancellations before production may incur a 10% administrative fee. For custom/OEM products, deposits are non-refundable as production is tailored to your specifications.

Q: How do I verify your bank account is legitimate?

A: All bank details are provided on official Proforma Invoice with company stamp. You can verify via phone (+853 6354 3075) or visit our facility in Shenzhen.

💬 Questions About Payment?

Our finance team is here to help. Contact us anytime.

📞 WhatsApp: +853 6354 3075

✉️ Email: sales@dtmrd.co

⏰ Response Time: Within 2 hours during business hours