Customer Service & Support
We're here to help you succeed — from initial inquiry to after-sales support.
📞 How to Reach Us
💬 WhatsApp (Fastest)
+853 6354 3075
Usually replies in 5 minutes
sales@dtmrd.co
Response within 2 hours
📞 Phone Call
+853 6354 3075
Mon-Sat, 9AM-6PM (GMT+8)
🎯 What We Can Help You With
📋 Product Inquiries
- Technical specifications
- Customization options
- Pricing & bulk discounts
- Lead time & shipping
🔧 Technical Support
- Product setup & configuration
- Troubleshooting assistance
- Firmware updates
- Integration guidance
🏢 B2B Services
- OEM/ODM customization
- Partnership opportunities
- Volume pricing
- Distributor programs
📦 After-Sales Support
- Warranty claims
- Replacement parts
- Repair services
- Product training
⏰ Support Hours
Monday - Friday: 9:00 AM - 6:00 PM (GMT+8)
Saturday: 10:00 AM - 4:00 PM (GMT+8)
Sunday & Holidays: Closed (Email support available)
❓ Frequently Asked Questions
Q: What is your typical response time?
A: We respond to all inquiries within 2 hours during business hours. For WhatsApp messages, our average response time is under 30 minutes.
Q: Do you provide custom drone solutions?
A: Yes! Custom R&D is our core specialty. We can modify existing platforms or develop completely new designs based on your requirements. Contact us to discuss your project.
Q: What is your minimum order quantity (MOQ)?
A: MOQ varies by product and customization level. For standard products, we can accommodate small trial orders. For custom solutions, please contact us for details.
Q: Do you ship internationally?
A: Yes, we ship worldwide. We handle all export documentation and can arrange shipping via air freight, sea freight, or express courier depending on your needs.
Q: What certifications do your products have?
A: Our products comply with CE, FCC, and RoHS standards. For specific certifications required in your market, please contact our sales team.
💬 Still Have Questions?
Our team is ready to help. Reach out now and get a response within 2 hours.
📞 WhatsApp: +853 6354 3075
✉️ Email: sales@dtmrd.co
📋 Or use our: Contact Form
